About Mohd Azam
From frontline high-pressure live operations to architecting enterprise multi-tenant cloud reliability at scale.
Empathy for the User, Rigor for the Architecture
I'm Mohd Azam, a DevOps & Site Reliability Engineer at Mitratech (Hyderabad), owning cloud platform reliability for enterprise legal & compliance SaaS. My engineering journey began on overnight shifts in live operations command centers. Experiencing software failure from the user's perspective first shaped everything about how I architect, automate, and safeguard production systems today.
Electronic Arts (EA) WWCE
Triaged live multiplayer packet loss, connection drops, and server outages during massive AAA launches (Battlefield 4, Titanfall).
Amazon Command Center
Real-Time Analyst monitoring live queue health, telemetry, and incident routing during peak international Prime Day traffic.
Enterprise SRE at Mitratech
Owned multi-tenant reliability across Azure, AWS, OCI, and Rackspace. Built full-stack observability, delivered 99.9%+ uptime & $4,300+/yr savings.
DevSecOps & GitOps Architect
Driving shift-left security (SAST/DAST in CI/CD), immutable Terraform infrastructure, and zero-trust edge routing architectures.
Reliability is a feature. Measurable error budgets allow fast shipping without breaking production.
If a manual operational task is repeated twice, it deserves automation or an architectural fix.
Embedding SAST/DAST and least-privilege IAM directly into pipelines prevents catastrophic outages.
AI executes heavy lifting while the engineer remains the deliberate pilot directing the system.