CURRICULUM VITAE • SRE TRACK RECORD

Mohd Azam

Senior SRE • Platform Engineering • Multi-Cloud SaaS Operations • 6+ Years Experience

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99.9%+ Uptime SLO Maintained
$4,300+ Annual FinOps Savings
50 → 10m Deployment Duration
6+ Years Multi-Cloud Operations
🎯 Executive Summary

DevOps / SRE Engineer with 6+ years owning production platform reliability for multi-tenant Legal, GRC, and HRC enterprise SaaS products at Mitratech. Deep hands-on expertise in observability stack buildout (New Relic, AppDynamics, Prometheus, Grafana, Azure Monitor), incident management, SLA/SLO delivery, cloud infrastructure across Azure, AWS, Oracle Cloud, and Rackspace, and ruthless toil reduction. Delivered $4,300+/year in recurring FinOps savings and maintained 99.9%+ uptime. Currently driving DevSecOps shift-left practices into production CI/CD workflows.

💼 Work History & Roles

DevOps Engineer II

Mitratech India LLP • Hyderabad, IN
Mar 2026 – Present
  • • Establishing DevSecOps practices — embedding security gates (SAST/DAST/Trivy) into Azure DevOps CI/CD pipelines.
  • • Owning production platform reliability across multi-cloud environments; leading architecture reviews and defining SLO baselines.

Application Administrator II — Cloud Operations

Mitratech India LLP • Hyderabad, IN
Mar 2023 – Mar 2026
  • • Built and owned end-to-end observability platform using New Relic across TAP, Policy Hub, CMO, and Vendor Insights.
  • • Maintained 99.9%+ uptime SLO across all enterprise product lines and led incident response for high-severity customer-impacting regressions.
  • • Led Rackspace → Azure migration for TAP, achieving ~10% cost reduction and improved platform stability.
  • • Delivered $4,300+/year in FinOps savings by cleaning unused licenses and optimizing SQL storage blobs.

Application Administrator I — Cloud Operations

Mitratech India LLP • Hyderabad, IN
Jul 2020 – Mar 2023
  • • Executed CI/CD deployments and server administration across Azure, AWS, Oracle Cloud, and Rackspace.
  • • Monitored infrastructure health, triaged alerts, and executed runbooks to prevent client downtime.
⚙️ Technical Competencies
Observability New Relic • VictoriaMetrics • AppDynamics • Azure Monitor • Prometheus • Grafana • Tempo • Loki
SRE & Reliability SLO/SLA Delivery • Incident Triage • Post-Mortem RCA • On-Call Escalation • Disaster Recovery
Cloud Platforms AWS • Microsoft Azure • Oracle Cloud Infrastructure (OCI) • Rackspace
IaC & CI/CD Terraform • Terragrunt • Azure DevOps • Jenkins • PowerShell • Bash
Containers & K8s Docker • Kubernetes • Helm • cert-manager • Traefik • Cilium eBPF
Security IAM Least Privilege • CIS Compliance • Let's Encrypt PKI • DevSecOps (SAST/DAST)
CERTIFICATION

AWS Certified Solutions Architect — Associate

VPC, High Availability Architecture, Compute/Storage Design, IAM

EDUCATION

B.Tech in Computer Science & Engineering

Dr. A.P.J. Abdul Kalam Technical University (2009 – 2014)