curriculum vitae
Resume
Source: content/resume/resume.tex · PDF via CI/CD
Mohd Azam
DevOps Engineer · SRE · Platform Engineering — Observability, Reliability & Multi-tenant SaaS · 6+ Years
DevOps / SRE engineer with 6+ years owning production reliability for multi-tenant Legal, GRC, and HRC SaaS products at Mitratech — a product company with enterprise Fortune 500 clients. Deep hands-on experience in observability platform buildout (New Relic, AppDynamics, Azure Monitor), incident management, SLA/SLO delivery, cloud infrastructure across Azure, AWS, Oracle Cloud, and Rackspace, and toil-reduction automation. Delivered $4,300+/year in FinOps savings and maintained 99.9%+ uptime across product lines. Currently driving DevSecOps adoption — shifting security left into CI/CD. Comfortable with deep infrastructure ownership, on-call escalations, and platform work that helps product teams ship faster with confidence.
DevOps Engineer II
Mitratech India LLP — Legal & GRC SaaS · Hyderabad, IN
Senior IC · promoted after 5+ years of full-stack infrastructure ownership
Mar 2026 – Present
Current- Establishing DevSecOps practices — embedding security gates into Azure DevOps pipelines and standardising IaC for reproducible, auditable infrastructure.
- Owning production platform reliability across multi-cloud environments; leading architecture reviews, defining SLO baselines, and approving emergency changes.
Application Administrator II — Cloud Operations
Mitratech India LLP · Hyderabad, IN
Products: TeamConnect · TAP · Policy Hub · CMO · Vendor Insights · INSZoom
Mar 2023 – Mar 2026
- Built and owned end-to-end observability platform using New Relic across TAP, Policy Hub, CMO, and Vendor Insights — custom dashboards, alerting, and anomaly detection.
- Maintained 99.9%+ uptime SLO across all product lines; produced SLA reports for customers and internal stakeholders on a regular cadence.
- Led incident response for high-severity customer-impacting issues — triaged, mitigated, and drove post-incident review with root-cause documentation.
- Investigated and resolved production latency regressions using distributed tracing and log analysis (New Relic, AppDynamics, Azure Monitor).
- Approved emergency change control requests and coordinated handoffs across time zones during major incidents.
- Owned multi-cloud platform deployments and upgrades across Azure, AWS, Rackspace, and Oracle Cloud for enterprise SaaS product suite.
- Led Rackspace → Azure migration for TAP — improved platform stability, ~10% cost reduction, and unlocked native Azure integrations for the product team.
- Managed end-to-end environment provisioning for new client onboarding: SSO integrations, SSL, load balancer config, and handover to product support.
- Improved CMO platform resilience via multi-node infrastructure upgrade, reducing blast radius for single-node failures.
- Eliminated manual toil: built automated log cleanup and VM file sync scripts via Task Scheduler — freed engineering time for higher-leverage work.
- Reduced deployment time from 50 min → 10 min by removing redundant 1 TB SQL blobs ($1,500/yr saved); cleaned unused email licences ($2,800/yr). Total: $4,300+/year.
- Standardised SOPs and runbooks; trained and mentored 6 contractors and junior engineers on production operations practices.
- Coordinated penetration testing; remediated findings via patching and service account hardening. Assisted SOC2 audit preparation and DR testing with RTO/RPO evidence.
- Enforced IAM policies and CIS compliance baselines across multi-tenant environments.
Application Administrator I — Cloud Operations
Mitratech India LLP · Hyderabad, IN
Products: TeamConnect · TAP · Policy Hub · CMO · LawTrack · OpRisk · Sisense · INSZoom · Tracker I-9
Jul 2020 – Mar 2023
- Built multi-cloud operations fundamentals across Azure, AWS, Oracle Cloud, and Rackspace; executed CI/CD deployments via Azure DevOps and PowerShell.
- Assisted Rackspace → Azure migration; managed IIS/WebLogic server administration, patching, and infrastructure inventory audits.
- Monitored infrastructure health, triaged alerts, and executed runbooks to prevent client-impacting incidents.
Earlier Experience
2013 – 2019
Tier 2 Support Engineer · Mitratech Aug–Nov 2019
Enterprise eBilling (Collaborati); resolved LEDES format issues, authored SOPs that reduced team escalation time.
Real-Time Analyst & CS Associate · Amazon India 2016–2019
Global Command Center; monitored live KPIs across four international marketplaces during Prime Day; executed real-time incident remediation and authored GRASP process wiki.
Technical Support · iEnergizer / Electronic Arts WWCE 2013–2014
Hardware/software/network escalations for EA's global player base (Battlefield 4, FIFA 14, Titanfall); mentored new agents as SME.
Cloud Analyser
github.com/mohdazam193 ↗- Personal Docker + Kubernetes project with AI-driven cloud cost optimisation recommendations — demonstrates container orchestration, cloud spend awareness, and applied FinOps thinking.
codexrelic.com — DevFolio Platform IN PROGRESS
codexrelic.com ↗- Building a K8s-native, reproducible portfolio platform — full DevSecOps pipeline (SAST, DAST, Trivy, Cosign, Falco), Terraform IaC on Oracle Cloud Always Free, Helm chart for one-command deployment by any user.
- GitOps content pipeline: drop a
resume.texfile → auto PR → UAT deploy via Azure DevOps.
AWS Certified Solutions Architect — Associate
Storage Design · VPC · Compute Services · Identity & Access Management
Bachelor of Technology — Computer Science & Engineering
Dr. A.P.J. Abdul Kalam Technical University
Ghaziabad, Uttar Pradesh, India